Return and refund policy

Return and Refund Policy

Thank you for choosing to shop with us. We strive to ensure your satisfaction with every purchase you make. In the event that you are not entirely satisfied with your purchase, we've outlined our Return and Refund Policy below:

  1. Returns

    • You may return most new, unopened items within 14 days of delivery for a full refund. 
    • To initiate a return, please contact our customer service team to obtain a return authorization number and further instructions.
    • Items must be returned in their original packaging, including all accessories, manuals, and documentation that were shipped with the product.

  2. Refunds

    • Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
    • Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's processing time.

  3. Exchanges

    • If you received a defective or damaged item and need to exchange it for the same item, please contact us immediately for assistance.

  4. Non-returnable Items

    • Certain items are not eligible for return or refund, including:
      • Gift cards
      • Perishable goods (such as food, flowers, or plants)
      • Personalized items

  5. Shipping

    • Shipping costs are non-refundable, except in cases where we made an error with your order.
    • If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  6. Cancellations

    • Orders can be canceled within 24 hours of purchase. Once the order has been processed and shipped, it cannot be canceled. Please contact us as soon as possible if you need to cancel an order.

  7. Damaged or Lost Items

    • We are responsible for items that are damaged or lost in transit. If you receive a damaged item, please contact us.

  8. Contact Us

    • If you have any questions about our Return and Refund Policy, please contact us at Cloversupport@live.nl.

Please note that this policy may be subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.

Thank you for shopping with us!

Clovery